Refund policy

Refund & Returns Policy

Last Updated: 4 July 2026

At Asian Style House, most of our products are sourced and prepared on a made-to-order or pre-order basis. For this reason, we kindly ask customers to review their order carefully before completing their purchase.

Returns & Exchanges

We do not offer refunds, returns, or exchanges for change of mind, incorrect sizing, colour preference, or any other personal preference once an order has been placed.

As many of our items are custom-made, stitched to order, or specially sourced from designers, all sales are considered final.

Please ensure you are completely satisfied with your selection before placing your order.

Damaged, Faulty or Incomplete Orders

If you receive an item that is damaged, faulty, incorrect, or incomplete, please contact us within 48 hours of delivery.

To report an issue, please email us with:

• Your order number
• A description of the issue
• Clear photographs showing the fault or damage

Once your claim has been reviewed and approved, we will arrange a replacement or exchange where appropriate and provide a prepaid return shipping label if required.

We reserve the right to refuse claims reported after the 48-hour notification period.

Non-Returnable Items

We cannot accept returns, exchanges, or refund requests for items that:

• Have been worn, washed, altered, or damaged after delivery
• Show signs of misuse or improper care
• Have been repaired or modified without our approval
• Are custom stitched or made to your measurements
• Are returned without prior authorisation

Product Images & Accessories

We make every effort to display our products as accurately as possible.

Please note that accessories, embellishments, tassels, laces, and decorative items shown in product images may vary slightly depending on designer availability. Where original accessories are unavailable, suitable alternatives may be used to closely match the original design.

Such variations do not qualify as faults and are not grounds for a refund or exchange.

Failed Deliveries

If a delivery attempt is unsuccessful and the parcel is returned to us by the courier, you will have up to 21 days from the date the parcel is received back at our warehouse to contact us and arrange re-delivery.

Additional shipping charges may apply for re-delivery.

If we do not hear from you within 21 days, we reserve the right to cancel the order and issue a refund for the product value only, excluding any shipping charges, payment processing fees, or other non-refundable costs incurred.

Should you wish to purchase the item after this period, a new order must be placed at the current website price. Previous promotions, discounts, or special offers may no longer apply.

Liability

Asian Style House shall not be liable for any defects or damage caused by:

• Normal wear and tear
• Accidental damage
• Negligence or improper use
• Failure to follow garment care instructions
• Alterations or repairs carried out by a third party
• Improper storage or handling after delivery

Contact Us

If you have any questions regarding returns, exchanges, or damaged items, please contact our customer support team as soon as possible.

Asian Style House

Email: [Your Email Address]
WhatsApp: [Your WhatsApp Number]